Refund policy

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, items must be:

Unworn, unused and unwashed
In their original condition
Returned with all original tags attached
Free from makeup, deodorant, perfume, odors, stains, pet hair or other signs of wear
Accompanied by proof of purchase

All returned items are subject to inspection. WOO YOGA reserves the right to decline a return or refund for items that do not meet the conditions above.

Please take care when trying on your pieces, as items showing signs of wear may not be accepted.

U.S. Returns

To start a return, you can easily submit your request through Your Account. Sign in to your account, select the order and item(s) you’d like to return, and follow the steps to submit your request.

Once your return request is approved, we will provide you with return instructions and, where applicable, a prepaid return shipping label.

A $7 return shipping fee per return package will be deducted from your refund when a WOO YOGA prepaid return label is provided.

Please do not send your return to the original shipping address or any other address without prior authorization from WOO YOGA.

Returns sent without prior authorization may not be accepted or refunded.

Original shipping charges are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color or style, please return the original item following our return process and place a new order for your preferred item. This helps ensure that your preferred size or style does not sell out while your return is in transit.

International Returns

International returns must be authorized by WOO YOGA before being shipped.

If your order was delivered outside the United States and you would like to make a return, please contact [email protected]within 30 days of delivery with:

Your order number
The item(s) you would like to return
Your reason for return

If your return is approved, our Customer Care team will provide you with the appropriate return instructions and return address.

Please do not return your order to the original shipping address.

International customers are responsible for all return shipping costs, customs fees, duties, taxes and any other charges associated with returning an order.

We strongly recommend using a trackable shipping service and keeping your proof of postage and tracking information until your refund has been completed. WOO YOGA is not responsible for international return packages that are lost, damaged or unable to be tracked in transit.

Original shipping charges, duties, taxes and other import-related charges are non-refundable.

We currently do not offer exchanges for international orders. If you would like another size, color or style, please return the eligible item for a refund and place a new order.

In certain circumstances, WOO YOGA may offer an alternative resolution instead of requiring an international return. Any alternative resolution is determined at WOO YOGA’s discretion and will be communicated directly by our Customer Care team.

Refunds

Once your return has been received, it will be inspected to make sure it meets our return requirements.

If approved, your refund will be issued to your original payment method, less any applicable return shipping fee.

Please allow up to 5–7 business days after your return is delivered to us for inspection and refund processing. Once your refund has been issued, your bank, credit card company or payment provider may require additional time for the funds to appear in your account. We will notify you by email once your refund has been processed.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at [email protected] as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the issue

We will review your request and work with you on an appropriate resolution.

If we determine that an item is defective, damaged upon arrival or was sent incorrectly by WOO YOGA, you will not be responsible for applicable return shipping costs.

Please do not send damaged, defective or incorrect items back before receiving instructions from our Customer Care team.

Final Sale & Non-Returnable Items

Items clearly marked “Final Sale” at the time of purchase are not eligible for return or exchange.

The following items are also non-returnable:

Gift cards and e-gift cards
Free gifts and complimentary promotional items
Items that have been worn, washed, altered or damaged after delivery
Items returned without original tags
Items showing signs of wear, stains, makeup, deodorant, perfume, odors, pet hair or other contamination

Using a discount or promotional code does not automatically make an item Final Sale unless the item or promotion is specifically identified as Final Sale at the time of purchase.

Promotional Purchases

Unless otherwise stated in the specific promotion terms, items purchased using a promotional code or during a promotional event remain eligible for return, provided they meet our standard return requirements.

Refunds will be based on the actual amount paid for the returned item after discounts.

If a promotion requires the purchase of multiple items or a minimum purchase amount, returning part of the order may affect the discount applied to the remaining items. Where applicable, the refund amount may be adjusted to reflect the promotion’s original terms.

Free gifts received as part of a promotion must be returned with the qualifying purchase if required by the promotion terms. If a required promotional gift is not returned, its value may be deducted from the refund where permitted.

Matching Sets & Bundles

If an item is sold as a matching set or bundle under a single product listing, the complete set must be returned together. Individual pieces from a set or bundle are not eligible for a partial return unless otherwise stated.

All pieces must meet our standard return conditions.

If items were purchased individually rather than as a single set or bundle, eligible items may be returned individually.

Return Packages & Responsibility

Please return only the item(s) approved in your return request.

Do not combine returns from different orders in the same package unless instructed by WOO YOGA Customer Care.

WOO YOGA is not responsible for:

Items returned without authorization
Items sent to an incorrect or unauthorized address
Personal belongings or non-WOO YOGA items included in a return package
Return packages lost or damaged when shipped using a customer-selected carrier
International returns without valid tracking information

We recommend keeping your return tracking information until your refund has been completed.

Late or Missing Refunds

If you have received a refund confirmation from us but do not see the refund in your account, please allow additional processing time for your bank, credit card company or payment provider.

If the refund still has not appeared after the applicable processing period, please contact your payment provider first.

You can also contact us at [email protected], and we’ll be happy to help.

Return Policy Abuse

WOO YOGA reserves the right to refuse returns or future transactions in cases of suspected fraud, excessive or unreasonable returns, abuse of our return policy, or other activity that we reasonably determine violates the intent of this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Need Help?

Questions about your return?

Please include your order number so our Customer Care team can assist you as quickly as possible.